Effective Date: June 14, 2024

At fams.ai, we are committed to maintaining a safe and lawful environment for all our users. We highly encourage you to report any content that you believe may be illegal or in violation of our Terms of Service ("TOS"). Upon receiving a complaint, fams.ai commits to conducting a comprehensive review of the reported matter promptly, as outlined in this Complaint Policy.

Outcome of Complaint Review:

  1. Content Removal: If the reported content is found to breach our TOS or applicable law, it will be promptly removed or modified accordingly.
  2. Content Retention: If the reported content is determined to be compliant with our TOS and applicable law, it will remain accessible on our platforms.
  3. Other Actions: Depending on the severity or nature of the violation, additional actions such as warnings, user account suspension, or termination may be undertaken.

fams.ai reserves the right to amend this Complaint Policy as necessary and without prior notice to ensure compliance with applicable laws and enhance user experience.

1. Customer Support

We have a dedicated support team to assist with any concerns or complaints.

Users can contact our support team regarding any issues related to the fams.ai Website, Apps, or Services through: [email protected].

Our team is committed to professionalism, confidentiality, and impartiality in handling all inquiries.

2. Submitting a Complaint

To file a complaint, users are encouraged to contact our customer support via [email protected], or directly report through the “Contact” section in the app.

3. Information to Include in the Complaint

For an effective review, please include the following details in your complaint:

4. Acknowledgment of Complaint

Upon receipt of a complaint, our customer support team will acknowledge it within 24 hours via email. We aim to address and resolve complaints within seven (7) business days from the date of receipt. Additional information may be requested to better understand the issue.